Privacy Policy

1. Introduction

Nuzzl ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nuzzl.co.uk or use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Nuzzl is the data controller responsible for your personal data. Our registered office is located in Plymouth, South West England, United Kingdom.

For any questions about this Privacy Policy or our data practices, please contact us at: info@nuzzl.co.uk

3. Information We Collect

3.1 Personal Data You Provide

• Contact information (name, email address, phone number, company name)
• Communication data (messages, inquiries, feedback)
• Business information (project requirements, technical specifications)

3.2 Automatically Collected Data

• Technical data (IP address, browser type, device information)
• Usage data (pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To fulfill our contractual obligations when providing services
• Legitimate interests: For business operations, security, and service improvement
• Legal obligation: To comply with applicable laws and regulations

5. How We Use Your Information

• Responding to inquiries and providing customer support
• Delivering and managing our services (TagPoint, Odoo ERP, LeadCMS.ai, outsourcing)
• Processing transactions and maintaining business relationships
• Improving our website and services
• Sending relevant business communications (with your consent)
• Complying with legal obligations and protecting our rights

6. Data Sharing and Disclosure

We may share your personal data with:

• Service providers: Third-party vendors who assist in our operations (hosting, analytics, email services)
• Business partners: Our teams in Denmark and Sri Lanka for service delivery
• Legal authorities: When required by law or to protect our legal rights

We do not sell your personal data to third parties.

7. International Data Transfers

As we operate with teams in Denmark and Sri Lanka, your data may be transferred outside the UK. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the UK Information Commissioner's Office
• Adequacy decisions for transfers to countries with equivalent data protection standards
• Technical and organizational security measures

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

• Contact inquiries: 2 years from last contact
• Client data: Duration of contract plus 6 years for legal compliance
• Marketing data: Until consent is withdrawn

9. Your Rights Under GDPR

You have the following rights:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at info@nuzzl.co.uk. We will respond within one month.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Our cookies include:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand website usage
• Preference cookies: Remember your settings and choices

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments and updates
• Staff training on data protection

12. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or prominent website notice.

14. Complaints

If you have concerns about our data practices, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF Tel: 0303 123 1113 Website: www.ico.org.uk

15. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: info@nuzzl.co.uk Address: Plymouth, South West England, United Kingdom